-- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. The tracking on the yodel site has left me so confused! On Thursday 16th it said returned to sender at 8. Networking and WiFi. I’m not getting anywhere with the WhatsApp service. Horrible, they treat customers like you own them something. With thousands of stores across the UK open early until late, 7 days a week Yodel is your perfect online shopping partner. 00 guaranteed… Thanks for reaching out to us regarding your issue. Created Sep 23, 2009. Forum Team In response to. Yodel tell me that it was last tracked loaded onto a van at the depot ready to be delivered to you. I think this needs to be reported to trade standards as this looks to be a scam from Virgin. i. Yodel, a VM's designated courier, thinks the parcel has arrived but fails to update the parcel tracking. Chatter and natter. on 30-05-2023 13:29. 2 weeks ago. Use our app to: - Send a parcel from any of our thousands of local stores. I spoke to Virgin over the phone on Friday and after a bit of back and forth the agent arranged to send out a Hub 5 to me at no cost. . Just to let you know Carley this is not and "acceptable solution " as the green tick implies. I called virgin and they said to contact - 5105152 - 2Virgin Media . When you disconnect or change your services we'll send you a pre-paid postal returns pack for any kit we want returned. Options. Rob Beck ordered a new router from Virgin Media in March. Options. If you choose the convenience of the click and collect service from your nearest Yodel store, we do not charge a delivery fee. How to track a home delivery. Tesco Direct. Sign in . If your parcel requires proof of delivery the driver will try to deliver to a neighbour and will need to take a photo. My Virgin Media App. - Create returns labels for 300+ retailers. I am new to Virgin, I think I am since still couldn't receive my Broadband hub. on 29-11-2022 08:31. The advice was to recycle the old hub. Stream from Virgin Media. on 22-04-2023 10:15. So it seemed simplest to reconnect - the sockets are there and they were happy with the service. Virgin Media is part of the Liberty Global organization, which recently entered a 50:50 joint venture with Telefónica SA to launch a new corporate business, Virgin Media O2. . Stay safe online. Sign in . Networking and WiFi. Horrific service from Virgin Media !!! on 21-09-2022 16:05. We would like to show you a description here but the site won’t allow us. Options. Now they have shifted the package JD0002230630967367 to the depot and asked me to collect. however, today I received an email with a document stating I have accepted an offer of £223 for my old phone and I still owe £440 after I did the early bird upgrade, I've never received. As in the title. It's obvious this is not an isolated incident because so many of us are yet to receive the Xbox. Options. I have registered for virgin media broadband and estimated delivery date when I placed the order was for tomorrow (16th Sept). Switched On Families. The items were not ordered or paid for by me. 13-01-2023 14:29 - edited 13-01-2023 14:30. I kindly asked the particular agent who was with me at that time to help me out with raising a complaint which I know is ideally meaningless. Hi , Thank you for coming back to us about this ongoing issue and for providing further information. Clearly there has been a hiccup between VM & Yodel and I’m now left without. Entertain me; Broadband Deals. Options. Thanks in advance. The talks between Virgin Media O2 and. Phoned 150 first thing and actually got through to a UK call centre! The original order is now cancelled and a replacement order is being delivered on Saturday although it's still going to be Yodel delivering. I received a iPhone and Virgin SIM card by courier Yodel with no other documentation. Very. 5 million in 2020. However, 23% of Virgin Media customers had a reason to complain, against 21% for TalkTalk (whereas only 16% of Sky. The Gamer Lounge. . Mobile Your Account. Have been 3 hours on chat waiting for a human to contact me, with no success. Yodel lost quickstart router, ordered a replacement and now Yodel's found and delivered the first router. To whom is May concern. Re: Yodel. on 12-05-2023 19:08. If you didn't arrange your return through the app, you can find. Closed Virgin Media& previously Virgin Email Account still online in Security matters 02-10-2023; Is it a scam. I don't work for Virgin Media. The real trick to leaving an impression during The Voice Blind Auditions is to give the. . Stay safe online. Community Natter. In this conversation. So far, the order has been stolen by Yodel’s driver. I booked this. But until Thursday evening, there is no delivery, no update, nothing. Please respond to this when you can and we'll proceed from there. Hi my hub was suppose to be delivered on Friday 17th March, I believe my services also started then. Browse Virgin Media Virgin Media. I am really fed up. Options. We would like to show you a description here but the site won’t allow us. You're claiming one of them items wasn't sent back. Yodel stole my parcel. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. 0345 454 1111* – on any non-Virgin Media phone *Call costs may cary Manage your broadband, TV, home phone and mobile accounts in one place. A quick call back to the senders company and spoke to the same person as before, he informed to expect a visit from Yodel Parcels as in to collect the parcel which had been left by “Mistake”. My Virgin Media App. The deliveryman noted that the box was left behind the “bin”. 13-01-2023 14:29 - edited 13-01-2023 14:30. Phone. Thousands of Yodel stores nationwide. The latest Tweets from Bill ELIOT (@Bill_Eliot): "I love @viewbug #photocontest would like to show you a description here but the site won’t allow us. Str33t. Yodel returned to sender. A. Hello NeganGaming, sorry to hear of the issues with your Yodel delivery. From £ 38 a month 18 month contract Check it out. A number of big online retailers, such as AO, Asos, JD Sports, John Lewis, M&S, Very and Zara, offer a click-and-collect service with Yodel. To date not had any communication from Virgin Media chasing return of equipment. Just joined since 35 minutes agoWe would like to show you a description here but the site won’t allow us. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsWhy Virgin Media still use Yodel as a delivery partner I don't know. on 12-11-2022 20:05. Yodel works with many retailers to offer Return to Yodel Store services. Networking and WiFi. Sorry to hear this feedback of your recent experience returning a hub, with yodel, and ourselves. Switched On Families. Kits returned on 26th March, 2022 via Yodel as you intructed. To re-schedule your QuickStart date, you’ll need to: Call us on 150 from your Virgin Media home phone, or. See Deal. 10/11/23 10:32. Well-informed. What has everyone else done? Solved: Waited in all day for a booster supposedly to be deliver on Saturday. - Track the progress of your sent parcels. r/britishproblems•. I’ve been charged to replace kit but have sent back via Yodel, what can I do? Call up and tell us the tracking number on your Yodel receipt, so your return can be confirmed and. 3 weeks ago. Spoke to them on the chat portal multiple times where I was told it would be delivered on that day. Virgin Media, Hyperoptic and other companies such as CityFibre are also rolling out broadband across Britain so it's worth shopping around to see if you can get a much-needed boost. To whom is May concern. 44pm, yodel webchat confirmed the drivers sat nav states he was at my location at 3. To date not had any communication from Virgin Media chasing return of equipment. There was no label in the box but searches revealed that I could recycle via. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Re: Virgin parcel scam. We can understand the inconvenience caused to your day and want to best help. I’ve called Virgin Media and they have launched an investigation with Yodel. The items were not ordered or paid for by me. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. I ordered a a new router which Virgin claims was picked up by Yodel on the 24th. Options. Tuesday afternoon Virgin sent a text saying delivery has been delayed by a day. I am afraid that due to the sensitive nature of your query we would advise that you contact our team in relation to the mobile issue 📞 0345 600 0789. I've received no communication from virgin addressing this, in fac. Mobile Your Account. Processed at National Hub. From £ 28 a month 18 month contract Check it out Broadband only Don’t need our phone services? Scale it back with our broadband only option, pure and simple. Sign in to My Virgin Media a. Webchat Vikram told me on Saturday that it was delayed, but still will be delivered on the Saturday 1/10/22. Asked webchat today, and was advised I would be giv. All parcels, including collections and returns dropped off at a Yodel Store can be tracked via our tracking page or our app. QuickStart, set up and connections. Parcel appears to be stuck at their National Hub! See below: Tracking details for 8KXE002539244961 Thursday, December 29 2022 11:52 Parcel to be taken to a Yodel serviced Collect+ Point 11:52 Received at SCOT-MID CO. I call virgin and they have no idea about it being returned. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Good afternoon. Dial 789 from your Virgin Media SIM or 0345 6000 789 from any other phone (standard charges apply) A return or exchange will be sorted for you in no time at all. We would like to show you a description here but the site won’t allow us. - Track the progress of your returns. Arrowmunda. If your returns label just shows the Collect+ logo, please select Yodel. But until Thursday evening, there is no delivery, no update, nothing. May I ask if you have a copy of the receipt given at the counter when you returned this? If so - we can reimburse any charges added on, and if you have the tracking then we can track this. 44pm and the. Poor service Yodel, no delivery. My parcel with a hub 4 was supposed to be delivered on Tuesday. and delivery tracking information. Stay safe online. PER MONTH. “@frostyy13 If you contact the Yodel team directly they'll need to advise further on this, we can't access their delivery systems to check on the location. How do I return my old box. Check with your retailer if you can use our home collection returns service or click here to see if you can return through our Deliver to Store service. My quick start package was due to arrive between 6:30pm - 8:30pm last night. As with most live chats nowadays, there is a virtual assistant to help you at first. Verified account Protected Tweets @; Suggested users05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714Mobile Your Account. Really disappointed, when I goo. Explained when ordering that was the latest date I could wait as my existing mobile was going to my daughter who was travelling abroad with her 2 young children. Parcel appears to be stuck at their National Hub! See below: Tracking details for 8KXE002539244961 Thursday, December 29 2022 11:52 Parcel to be taken to a Yodel serviced Collect+ Point 11:52 Received at SCOT-MID CO. On our wavelength. Watch 16-year-old yodeler join Reba McEntire's team after impressive 4-chair turn audition on. i. 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714We would like to show you a description here but the site won’t allow us. Account - Mobile. Hi @Sneakyben, Welcome to our Community Forums! Thank you for your first post and I'm very sorry to hear that you've not received an email from Yodel about your delivery. After waiting in all day yesterday, Yodel tell me that my quick start package has been delivered. Paul. (East Anglia) Limited (AP East Anglia, A P East Anglia)We would like to show you a description here but the site won’t allow us. Choose Start your membership, enter your email, and in a few short clicks you’ll be ready to start enjoying Netflix! You can also get Netflix as an add-on. The kit was due to be delivered on the 3rd. Simply drop your parcel off at one of thousands of local Yodel serviced Collect+ Points. Poor service Yodel, no delivery. We would like to show you a description here but the site won’t allow us. Hi, I'll keep it short, waited in all day, Yodel tracking stated my parcel was 1 stop away but stayed like this for 2 hours then suddenly changed to delivered at 3. Go to Account settings, then Account details b. The overall user rating for this number is Negative . i. My quick set up kit was meant to come on the 10th of July Monday was out for delivery and because of some type of delay it got sent back to Yodels delivery depot I got a message from virgin saying sorry for the delay will come on the 11th I stay in yet a whole other day and still nothing the parcel. Moved house, and my new self install broadband equipment supposed to be delivered today. on 08-11-2022 12:42. You presumably have the tracking info so there's nothing much you can do/need to do. Virgin Fibre Areas only. I've replied to numerous emails asking for a returns label but nothing received. About GXO Logistics. i. Openreach has just launched a revised. Virgin Phone Switchover. Yodel have failed to find my address for the last 2 days - making it 5 in a row - despite the fact that I spent an hour on their chatbot support yesterday and gave them full written instruction on how to find us. Virgin mobile - yodel delivered me some one elses parcel wow. Openreach has just launched a revised. 5 years ago: its virgin media. Account - Mobile. I’ve chased Yodel and they have promised to deliver tomorrow . wonkydragon. I placed the order on the 24th, and then got an email on the 25th telling me that my order was on it's way. Now I am the one feeling uncomfortable (potential victim of fraud) because I have signed. A quick phone call to the Banks Fraud line and reported what had happened any future transactions from Virgin will be Blocked. ordered a new phone, yodel haven't delivered and no proof of postage. Same here no parcel and no text message. I am sorry to hear about the issue regarding your handset value. Thanks for your post and questions around 21CV. i. Furthermore, VM agent asked the VM client (me) to be the middle man to help. Similar issue with Yodel for me, but even worse as they lost the QuickStart box in their depot. Processed at National Hub. Where it says customer reference number either enter your Virgin Media account number, or the MAC address of the equipment being returned. In response to Zach_R. We would like to show you a description here but the site won’t allow us. A number of big online retailers, such as AO, Asos, JD Sports, John Lewis, M&S, Very and Zara, offer a click-and-collect service with Yodel. QuickStart, set up and connections. . I was in all evening and no one came to my door. Free tracking available as standard. In response to maubarreira88. I don’t know what to do, each party is putting the blame on the other and I’m the paying. Security matters. 44pm and the parcel was taken in by someone with my last name, this is a complete lie and I can. Zavvi. So today the yodel delivery guy delivered a parcel to my address told me he had to place in on door step to take a photo so ok with that pick it up take in side then noticed not my name or address someone else's and not even a parcel from virgin yet this parcel picture is linked to. I am now. The most recent report by Ofcom shows that when it comes to customer service, TalkTalk is on a par with Virgin Media, with only 78% of customers satisfied with their service overall (against 88% of BT customers). Meanwhile, Yodel got the lowest score on a single criteria of all the firms, scoring just 1. If you’re sending back old or faulty equipment, Virgin Media will even send you a pre-paid postal returns pack, so you won’t need to pay for packaging either. It's your sole responsibility to track and update your system. Simply ring our friendly customer service team. (England) I bought a mobile on contract from virgin media. Yodel returned to sender. We would like to show you a description here but the site won’t allow us. . Signed up with VM and hub, tv box and services were due to be delivered and activated on Wednesday (9. Global Media Limited Customer Service email address : A. Manage your broadband, TV, home phone and mobile accounts in one place. Excludes all third party directory enquiry services. Hi Gwillerz, Thanks for your post, and a warm welcome to our Community Forums. Yodel say I refused delivery on Tuesday when i was in all day, spoke with someone from virgin said it will still arrive, should have been yesterday, yodel saying from original delivery they have sent the parcel back to sender, so now no idea what’s happening or where the parcel is, why do companies. Keep a good record of the tracking number, the delivery log and the Yodel chat log saying they have lost it. Yodel were delivering the parcel but the driver ‘couldn’t find my address’ - I love on a…Enjoy M250 broadband + phone + O2 SIM for £44. Despatched from BOREHAMWOOD DEPOT. Apparently the tag could be damaged or missing and they can't find the parcel. Watch this video to learn how to print a shipping label from your Yodel Collect+ account on your desktop computer (PC & Mac. We would like to show you a description here but the site won’t allow us. They've fallen apart, no available tracking, no available customer service and - 5047219 - 2Does anyone know how long it takes for a response from the “back office team” i was told I would receive a response in 5 days. All materials are recycled using our UK downstream partners. Deal. As you've mentioned (and seem to know), this is with Yodel directly and unfortunately we are not in control of the delivery aspect of things due to Yodel being our delivery partner. If you're currently connected through the socket in the wall then eventually you will be moved over to 21CV once it's all up and running in your area. Well guess what I waited in all day for delivery nothing from Virgin media or Yodel even though I called Virgin media about 5 times through out the day and every time it will be with you buy 21. My Virgin Media app Manage your broadband, TV, home phone and mobile accounts in one placeNews of Virgin Media O2's discussions with Sky, first reported by the Sunday Telegraph, sent shares in BT down by as much as 8% on Monday to a six-month low. Two different men tried to retrieve the parcel from me but I refused. - Create returns labels for 300+ retailers. Simply select the track your parcel. Although this question has appeared before the answers vary and I need definitive advice. Security matters. . Str33t. Global Media Limited Customer Service telephone A. . Virgin Media Price Guides. We would like to show you a description here but the site won’t allow us. If you don’t have that in property the tech will install that and all the equipment. My Virgin Media App. Horrible, they treat customers like you own them something. Download The Yodel App Today! Check out your parcel's two-hour delivery window and see a photo of where we have delivered it to Parcel options. No still no tracking number. Being returned to Virgin Media. I can't get through to Yodel to ask them to return it to VM. Thanks for posting, and a warm welcome to our Community Forums. If you have received an Orange calling card: Enter the 8 digit card reference number from the card, along with your postcode on our tracking page. Yodel Delivery due tomorrow - No tracking and no order showing. I would be grateful for any advice on the best way to proceed. In this conversation. She called back and left a voicemail confirming that it was booked in and. on 28-03-2023 08:11. Quickstart is the quickest and easiest way to setup our services. Calls to this number cost the same as national rate and will be included within national rate inclusive packages. Browse Virgin Media Virgin Media Community. He assisted me with that but not beyond that. I called within 14 days to cancel the contract so no problem there, ive been reasured the contra. We’re the trusted partner of over 350 of your favourite brands to make shopping online as easy as it is in the high street. Delivery service company Yodel has been hit by a suspected ransomware attack, leading to delays in parcel distribution and customers losing the ability to track. or Virgin TV box – in the sep˜r˜te p˜per b˜gs provided, ˜nd fold the top of the b˜gs over 1 2 Put the b˜gs into the box. Account - Cable. Virgin Mobile. p. Virgin media customer service is not able to provide accurate information or even have a clue!According to Virgin I received package on 15th since it was sent by Yodel and their tracking says it was delivered at 9:30 on 15th. We would like to show you a description here but the site won’t allow us. Zooplus (but for extra you can upgrade to a different company - worth it!) Just to point out that Yodel was named worst parcel delivery service again this year. A new secure password will be generated for you. Options. Apparently the tag could be damaged or missing and they can't find the parcel. I don’t know what to do, each party is putting the blame on the other and I’m the paying. Well guess what I waited in all day for delivery nothing from Virgin media or Yodel even though I called Virgin media about 5 times through out the day and every time it will be with you buy 21. Scam texts can also come. SpeedWe would like to show you a description here but the site won’t allow us. Expecting delivery of router today but Virgin Media have not. on 16-09-2022 08:23. We would like to show you a description here but the site won’t allow us. 5 years agoIt was meant to be delivered yesterday I can't contact a human on live chat or phone at Yodel. We would like to show you a description here but the site won’t allow us. Fun story, I was in a block of flats with virgin media. This will be a few weeks in advance so you'll have. There is no charge for the Stream service, but a one-off £35 Stream activation fee applies, along. . Just wondering how long it takes Yodel to deliver returned equipment to Virgin. New comments cannot be posted and votes cannot be cast. Manage Your Account. I upgraded from 200 to 1GIG and expected a sb4 to arrive on the agreed date. - Find your nearest Collect+ store. QuickStart, set up and connections. 4K compatible TV/device required to watch Ultra HD. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. I don’t have and have never had an account with virgin. It's just that I'm stuck home now, waiting for the delivery without a. 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714We would like to show you a description here but the site won’t allow us. I'm in a really frustrating situation. Security matters. Thanks. Yodel was scheduled to deliver my router on 1/9/22. Should you need us again, please do reach back out to us. However, in the absence of their call, I do not have a contact number or tracking number to chase them for details. In response to Zach_R. We would like to show you a description here but the site won’t allow us. countjac. Virgin Media deliver their routers via Yodel. Watch out Samsung!We would like to show you a description here but the site won’t allow us. When I got there Yodel's customer service said that the package was. We can understand the inconvenience caused to your day and want to best help. The number 07480 632098 has been looked up 4,600 times, leading to 24 user comments that have helped form a clearer picture. 15 Comments. You may also wish to ring us on 0345 454 1111, and our team may be able to. I would like to know if i can rearrange delivery or cancel the order. Security matters. Thanks for your post and welcome to the community. Received message from Virgin your Hub 4 will be delivered on the 14th June 2022 you will be informed of a 2hr time slot. Simply select the track your parcel link in the email and enter the code to get the latest update. So I'm a new customer and my router was due to arrive on Wednesday and I arranged to collect it from a Yodel depot, but when I went there - 5325119. . Hi . I sent it back using the packaging sent to me and using collect plus. Call the equipment activation number on - 0800 953 9500 (option 3) – you will need the serial numbers off the barcode stickers on the hub, also your account and area number. Archived post. Welcome to our community forums and thank you for your first posts. Hello. 5 years ago: Virgin Media confirming my new tivo box will be delivered the next day. Yodel stole my parcel. It's just that I'm stuck home now, waiting for the delivery without a. We could not find the parcel anywhere near the house at all. If you have a tech booked they would have the equipment. Browse Virgin Media Virgin Media Community. With the issues regarding your online account, that is part of an ongoing outage at this precise moment. Can I have some assistance with this please as I have done my bit but yet again Yodel seem to have lost or stolen it and I don’t want to. I have been waiting for 2 weeks to get this parcel after chasing Yodel and VM daily to finally get an explanation. . Our fibre-powered, fastest-ever TV experience, now with super-clever Voice Search and Control and personal Profiles. We would like to show you a description here but the site won’t allow us. 09/11/23 11:22. Something went wrong with the order, and Yodel returned the package to Virgin before it left their depot. Dial: 150 – free on our home phone or mobile. Most QuickStart kits have just 6 cables, connectors and powerlines to. Received email on the 19/7/21 to advise my ord. I have tracked the parcel but it now requires the post code of the place its being delivered to . Once it is, you'll receive a letter/email advising you of the date we're moving you over. God help anyone waiting for a delivery from yodel. In response to Steven_L. Selected Live Chat and Yodel confirmed successful delivery; filed receipt and Live Chat text. Press Home and go to HelpWe would like to show you a description here but the site won’t allow us. Yodel returned to sender. I have tracked the parcel but it now requires the post code of the place its being delivered to . Hi, I ordered a iphone 11 contract, phone arrived and went about contacting O2 for code. You have entrusted the parcel to VM's courier, who have lost it, so that's VM's problem. But this was before we were due to move in - so when Yodel gave m. Account - Cable. on 08-11-2022 12:42. We would like to show you a description here but the site won’t allow us. There are now several posts on here about this scam which has happened to me in the last week. Learn more Have I helped? Click Mark as Helpful Answer and solved, or. Hopefully they can reconnect the older hub for now. We wouldn't be able to advise directly on the information provided by Yodel, as this.